Under the direction of the Assistant Administrator or designee, coordinates and supports daily business office operations, including reception, scheduling, registration, insurance verification, authorization follow-up, charge and payment support, reporting, and administrative processes. Serves as a resource for business office operations and staff, promotes consistent workflow and adherence to standard operating procedures, supports employee training and orientation, and coordinates credentialing activities to ensure timely completion and compliance with organizational requirements.

• Associate's degree in Business Administration, Accounting, Finance, Management, Healthcare Administration, or a related field; or an equivalent combination of education, training, and/or experience.
• Three (3) years of healthcare business office, patient access, scheduling, registration, insurance authorization, revenue cycle, or related experience.
• Experience coordinating workflows, serving as a resource to staff, or supporting office operations.
• Experience with Epic or other electronic health record (EHR), scheduling, registration, or revenue cycle systems.
• Working knowledge of insurance verification, authorization processes, and CPT/ICD coding.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Bachelor's degree in Business Administration, Healthcare Administration, Medical Office Technology, or a related field.
• Coursework or training in medical terminology.
• Ability to anticipate, prioritize, coordinate, and complete multiple assignments in a fast-paced environment.
• Ability to communicate clearly, professionally, and effectively both verbally and in writing.
• Ability to establish effective working relationships with patients, physicians, teammates, vendors, payers, and other customers.
• Ability to maintain confidential and sensitive information.
• Ability to provide guidance and day-to-day workflow support while escalating concerns appropriately.
• Ability to read, write, speak, and understand English.
• Ability to understand and apply complex policies, procedures, and regulatory requirements.
• Knowledge of insurance verification, authorization processes, scheduling, registration, payment collection, and revenue cycle workflows.
• Knowledge of medical terminology.
• Knowledge of Microsoft Office applications, EHR systems, office equipment, filing systems, and standard office procedures.
• Provides exceptional customer service and promotes positive patient and team member relationships.
• Work is performed in a fast-paced office environment with frequent interruptions and competing priorities.
• Requires regular interaction with patients, physicians, teammates, administrative personnel, vendors, and insurance representatives.
• Occasional pressure due to multiple deadlines, inquiries, and operational demands.
• May be exposed to infectious and communicable diseases.

·         Experience in an ambulatory surgery center (ASC), physician practice, outpatient clinic, or hospital business office.

·         Experience preparing reports, tracking departmental metrics, reconciling charges/payments, or monitoring authorizations.

·         Experience providing workflow coordination, staff training, onboarding, or lead support in a healthcare business office.

·         Experience with Epic billing functions.

Demand

Percent of Day

Infrequent (1-2%)

Occasional (3-33%)

Frequent (34-66%)

Constant (67-100%)

Sit

X

Stand

X

Walk

X

Lifting

20 lbs.

X

Carrying

20 lbs.

X

Pushing

20 lbs.

X

Pulling

20 lbs.

X

Kneeling

X

Squatting

X

Bending

X

Stooping

X

Climbing

X

Twisting

X

Reaching over head

X

Foot controls

X

Fine dexterity

X

Repetitive work - hands/arms

X

Repetitive work - foot/leg

X

•  N/A

Patient Care Services:   N/A

Provides patient care to specific population of patients: (check all that apply below)

Population

Provides Care

Infant (1 day–12 months)

Pediatric (1 yrs–12 yrs)

Adolescent (13 yrs– 17yrs)

Adult (18 yrs – 65 yrs)

Geriatric (65 years plus)

N/A

 X

Description of OSHA Categories:

Category I: Tasks involve exposure to blood, body fluids, or tissue.

Category II: Tasks involve no exposure to blood, body fluids, or tissues, but employment may require performing unplanned Category I tasks.

Category III: Tasks that involve no exposure to blood, body fluids, or tissue, and Category I tasks are not a condition of employment.

OSHA Category:   Category III

Organizational Responsibilities

• Understands and models Surgicare of Hawaii's mission, vision, and values.
• Reviews department operations manual to ensure compliance with applicable Accreditation standards, federal and state regulations, accepted Standards of Conduct, and the Corporate Compliance Program. Complies with all Surgicare of Hawaii policies, procedures, employee handbook, and Standards of Conduct.

• Practices effective communication and interpersonal skills to enhance positive teamwork and to accomplish goals/tasks.

• Promotes excellence in customer and patient relations with all encounters.

• Adheres to safety policies and maintains a clean and safe environment for patients and co-workers.

• Participates in departmental and organizational quality improvement efforts.

• Assists with scheduling and coordinating meetings, preparing materials, distributing documents, and supporting departmental communications.
• Enhances professional growth and development through participation in educational programs, review of current literature, in-service training, and workshops.
• Performs other duties as assigned.